PACKAGING in TRANSIT to you: Our windows are packaged with a soft white board and wrapped in a plastic foil to ensure they arrive safely, unmarked and in pristine condition, just as they left Quality Control at the factory.
All packages are clearly referenced so you know what’s for what and for who upon delivery.
EXTRAS SENT TO HELP AFTER INSTALLATION: We also send you some touch up paint for each job we deliver just in case the fitting process requires any scratches touching up after completion. We suggest customers always leave the touch up paint with the customers should they need it at a later date for any minor scratches they may incur. We will also send instructions on how to adjust our door hinges so simple adjustments like this can be done by the customer quickly and easily, preventing the need for any Service Calls and further costs from Installers.
DUMMY OPENERS on casements have been fitted with some special dummy locks and are also hinged so that allows us to fully glaze for you, but leaving allowance for you to fix frames to brick work and simply push lock the opener into the frame to seal the window. If your order consists of casements with dummy openers, we will send a special tool which will allow you to “unlock” these openers for any reason. Please keep these tools for all future jobs as we can not keep handing them out on every job.
CHECK ON DELIVERY: For your best interests and our own, it is highly recommended that you carefully check our products immediately upon delivery (before you pay us) to ensure you are happy with what we have made for and to see the condition it has arrived to you in, before fitters and builders and others start handling our products. Of course we can not accept cosmetic complaints after someone else has taken ownership of our products so any issues must be taken up when our drivers are still with you, so we can take it back and rectify anything we need to. You only pay us after you have checked and you are happy.