General: 

Q: Why should we choose ATW over many other companies that do the same thing?

A:  ATW has grown significantly since we started operating independently in around 2006, considering this was the start of the financial crisis I think our growth through this period, is a very good indicator about the strentgh of our products, our service to our customers and of course the fact that we are good value for money.  For us to grow so well in this time, without any marketing costs or salesmen, speaks very loud for ATW.

Also, we are relatively small and we want to stay that way, too many people cause too many problems and unnecessary complications, with ATW, you deal with the same people here, not numerous different departments. This allows us to give you quick and efficient service.

In house Architect – we have an Architect working with us to advise and help with design improvements of products and customers projects. We are here to help advise so you succeed with your projects.

We also like to think we are genuine and honest people with your interests at heart, if you succeed then we also succeed.

 

Q: What types of timber do you offer?

A: For information on our timber types, please refer to our “products” menu and click on “materials”.  

 

Q: How do you join your timber frames together when you make a window or door?  What glue do you use and what joints do you do?

A: Please refer to our “products” menu and click on “materials”.  

 

Q: Do your screws go rusty?

A: No, we have tested our screws in the weather and they have not shown any signs of rusting or discolouring at all. If this happens you should check with the fitters to see what screws they have used. All metal parts should be stainless steel.

 

Guarantees:

Q: What guarantee do I get when I buy your products?

A: Metal parts and furniture, eg. locks, keeps, handles, pulleys, hinges etc are all guaranteed by the manufacturer for periods varying from 1 year to 10 years depending on the product.  Please ask for further detailed information upon order if required. White factory painted products, that have been fitted and maintained properly, as per our guidelines, are guaranteed for 10 years against timber rot and joints not parting.  Factory stained products, that have been fitted and maintained properly, as per our guidelines, are guaranteed for 6 years against timber rot and joints not parting.

It is important that timber products are not treated the same way as PVC as they are very different. We always advise you have joiners fitting timber as their skills are required when fitting your products as well as when we make them.

 

Furniture maintenance:

Q: How can I maintain my locks and other metal parts on my window or door system?

A: If you go to your local hardware store and tell them what you want to do, they will recommend some oil or lubricant for you to apply to all metal moving parts. This product should also be a rust inhibitor to protect the metal from rusting should it become damaged or scratched.

 

Paint/finish maintenance:

Q: How should I maintain my painted or stained timber windows?

A: Windows and doors are fitted to all sorts of places and have all sorts of elements that challenge the painted/stained surface.  Fumes from traffic, settlement from installation into a new environment, seasonal movement from natural timber (expanding and contracting during weather changes), dirt, rain, wind and UV rays will all have an impact on deterioration of the paint.

The only way to ensure your products will last as long as possible is to clean them with soapy water at least annually (or more often as needed), and touch up or re-coat any surfaces that have become unprotected or exposed from these elements during this time.  If re-coating, make sure you are coating onto a good surface which is stable and clean. 

 To maintain the nice finish you should:

Step 1. Clean items with slightly soapy water and let them dry.

Step 2. Apply a high quality external wood stain/paint (water based, micro-porous), in a similar colour to the surface being coated (follow instructions on label)   (test first on a small area to ensure you are happy with the result)

Step 3. Repeat Step 2 if necessary.

 

Q: I am considering timber windows but am worried about the maintenance side of things in future?

A: You can still have timber windows with minimal maintenance if you choose a white finish.  Here is a brief summary of facts regarding expectations from various different timber finishes available to you today, in order from longest life expectancy to shortest life expectancy: (this applies to all timber finishes, regardless of paint quality/brand)

1. THE BEST OPTION:  A solid coloured white  finish will give you the best and certainly the longest protection available for exterior wooden products, eg. White is best as is most used, most advanced and most available in every DIY shop and is easy to match up later to recoat or repair. 

If not white then perhaps a RAL colour but the only problem with RAL colours is matching the colour later when recoating or repairing cracks and joints. A good quality and solid surface must always be maintained to protect the wood from the weather.

2. SECOND BEST OPTION: The more colour that is used in a wood stain (or the darker it is) means the more protective it is from the weather.  The lighter or clearer the stain then the less protection the wood has. So of course, needless to say, a clear stain offers the least protection as it is far more exposed to the weather than a darker or solid colour.  A clear or very light stain requires the most maintenance.

  

Q: I have Oak colour/tannin running from the joints or end grains of your window/door? How can I stop this as it is running down the facade of my house and discolouring my white windows?

A: All products are fully painted & protected in our factory if you have ordered your items factory finished.  Our paint procedure is to impregnate all timber, prime, again prime and finally a topcoat.  However, after settlement and the possibility of fitters cutting wood when installing, you may be left with some bits of wood unprotected.  If the weather or water can access any unprotected areas then you will probably get this problem at some stage.

Step 1. Clean the affected areas thoroughly with wet soapy cloth until clean. (Affected areas are all areas where water can access unpainted timber ends/joins)

Step 2. Let the area dry properly for 24 to 48 hours in dry conditions.

Step 3. Apply a high quality “flexible exterior non silicone mastic” (should be Clear or White depending on colour of the finished woodwork it is needed for) or a high quality “External quality End Grain Sealer” and squeeze it into the joints or end grains that might be leaking or exposed. (Follow instructions on product label) Once dried, top coat surfaces to match that area.

 Or:

Step 1. Clean the affected areas thoroughly with wet soapy cloth until clean. (Affected areas are all areas where water can access unpainted timber ends/joins)

Step 2. Let the area dry properly for 24 to 48 hours in dry conditions.

Step 3. Apply a quality external oil based primer (or external oil based high build wood stain for stained woodwork), after thinning with 30% white spirit using an artists brush. Apply only into the joints. Do not allow primer onto the face of the frames where it may change the appearance of the finish and yellow on aging.

Step 4. Allow to dry 24-48 hours.

Step 5. Apply a second generous coat of unthinned primer using an artists brush into the joint.

 

Q: We bought some “Clear Oak” windows from you and the stain/varnish on the outside is starting to wear off and peel away from the timber leaving it exposed and raw? Why has this happened and what can I do?

A:  Information – Understanding products and behavioral patterns

The Clear Oak paints/varnishes that are used only have minimal protection against weathering as the coatings are clear and exposed to sunlight which of course deteriorates in time (all brands not just ours).  Clear Oak or Stained finishes do require the most maintenance.  To avoid such regular maintenance, Clear or stained products are preferable for internal use.  A White (or solid colour) finish is the most resistant and long lasting in every way. The next best is a darker stain.

Water based high build industrial joinery coatings were used in our factory and it is not possible to achieve the same build or durability by use of brush applied products, however should you wish to achieve a similar appearance when restoring/repairing your external finish then the following coating types and specifications are recommended:

WHITE FINISHED ITEMS:
On coated timbers (coating must be sound): Clean then lightly key the surface with a 320 grit abrasive pad. Apply a single coat of a water based brush applied external ‘coat on coat’ style  topcoat, with a gloss level of 30% (i.e. satin/eggshell). The topcoat colour should be described as ‘brilliant white’.

On sound bare timber: First apply a good quality external oil based primer to seal the surface followed by 2 or more coats of water based brush applied external ‘coat on coat’ style topcoat with a gloss level of 30% (i.e. satin/eggshell). The topcoat colour should be described as ‘brilliant white’. If you have a gloss finish then the gloss level should be 60% shine as 30% shine gives you a satin finish.

CLEAR OR STAINED ITEMS:
On coated timbers (coating must be sound):  Clean then lightly key the surface with a 320 grit abrasive pad. Apply a single coat of a water based brush applied external ‘coat on coat’ style high build wood stain, this should have a gloss level of 30% (i.e. satin/eggshell). The topcoat colour should be as close to the timber work as can be ascertained visually from the information provided by the supplier, apply a small amount in a test area to check you are happy with the colour before fully finishing.

On sound bare timber: Apply 2 or more coats of a water based brush applied external ‘coat on coat’ style wood stain with a gloss level of 30% (i.e. satin/eggshell). The topcoat colour should be as close to the surrounding timber work as can be ascertained visually from the information provided by the supplier, apply a small amount in a test area to check you are happy with the colour before fully finishing.

Repairing weather damaged surfaces

Step 1. Sand surface with 240 grit abrasive paper down to a sound surface free of stains then with 320 grit abrasive paper or foam pads to achieve the desired smoothness to prepare for painting.

Step 2. Use and apply above products (depending on your colour required) in the above order.